Need Help With Your Crypto? Here’s What to Share — and What to Never Share

Go-Crypto
Dec 14
3 min read

If you’ve been scammed, are going through a divorce, or are working with a professional to sort out your cryptocurrency, you might be asking yourself:

“What do I actually need to give them?”

“How do I get help without risking my money?”

You’re not alone. Most people were never taught how crypto wallets work, and unfortunately, scammers rely on that confusion.

This post breaks it down in plain English — what is safe to share, what is never safe to share, and how to protect yourself while still getting the help you need.

First, an Important Truth About Crypto

Your cryptocurrency wallet is a bit like a digital safe.

Some information lets others look at what’s inside. Other information lets them open the safe and take everything.

A legitimate professional — whether they’re helping with tracing, documentation, divorce disclosure, or reporting a scam — never needs the keys to your safe.

✅ What Is Safe (and Helpful) to Share

These items allow someone to help you without ever touching your funds.

🔹 Your Public Wallet Information

Public wallet addresses (these are meant to be shared)
Which blockchain you’re using (Bitcoin, Ethereum, Solana, etc.)
The type of wallet you use (MetaMask, Ledger, Trust Wallet, Coinbase Wallet)

Think of this like sharing your mailing address — people can see activity, but they can’t access what’s inside.

🔹 Transaction Details

Transaction IDs (also called TXIDs or hashes)
Dates and amounts of transfers
Screenshots or exports of your transaction history

This information is essential for tracing funds, valuing assets, or documenting what happened — and it’s completely safe to share.

🔹 Exchanges and Platforms

Names of exchanges or platforms you’ve used
The email address you used to sign up
Rough timeframe of when the account was opened
CSV or PDF transaction exports (if you have them)

This helps professionals understand where assets moved and what records may exist.

🔹 Supporting Documents (If Applicable)

Police report or case number (if one has been filed)
Divorce or legal case reference
Scam messages, websites, or contracts
Bank or exchange deposit confirmations

These pieces help tell the full story — especially for legal or recovery-related work.

🚫 What You Should Never Share — With Anyone

This part is critical.

There are certain pieces of information that give full and irreversible control of your crypto. No professional, investigator, attorney, or agency needs these — ever.

❌ Never Share:

Seed phrases or recovery phrases (12, 18, or 24 words)
Mnemonic phrases
Private keys
Keystore or wallet backup files
Wallet passwords or PINs
One-time passcodes or 2FA codes

If someone has any of these, they can empty your wallet instantly — and crypto transactions cannot be reversed.

🚨 A Few Security Rules to Remember

A legitimate professional will never ask for your seed phrase
There is no such thing as “temporary” or “view-only” seed access
Crypto investigations are non-custodial (no one needs to hold your funds)
Once a crypto transaction is signed, it’s permanent

If someone tells you otherwise, that’s a red flag.

🛑 Big Red Flags — Stop and Pause If Someone:

Asks for your seed phrase “to recover funds”
Tells you to move crypto to a “safe” or “holding” wallet
Pressures you with urgency or secrecy
Promises guaranteed recovery

These tactics are commonly used in follow-up scams — especially after someone has already been victimized once.

⭐ The Golden Rule

If it can move your crypto — don’t share it.

You should always remain in control of your wallet. A real professional can help you investigate, document, and take next steps without ever touching your funds.

And if you’re unsure whether something is safe to share? Pause. Ask questions. It’s always okay to double-check.

Download our 1 page guide and share it with a loved one or someone who might need this information. If you need professional help tracing, documenting, or protecting your crypto, please reach out to us — we’re here to guide you safely every step of the way.